The increasing socio-economic uncertainty and the new challenges and opportunities of digital revolution are forcing organizations to anticipate changes and boost more and more their innovation processes in order to maintain their competitive advantage. Managing knowledge and improving learning dynamics are essential to foster innovation and successfully embark on digital transformation journey. Knowledge Management (KM) may be viewed as a systematic, articulated and intentional process that is supported by the creation, transfer, storage, and dissemination of knowledge throughout and outside organization, to achieve organizational excellence, competitive advantage, and transformative process (Corso et al., 2003; Nonaka and Takeuchi, 2019). Within this scenario, organizations appear increasingly committed to adopting initiatives aimed at developing the organizational skills necessary to deal with the transformation processes required by the 4.0 industry. In such a prospect, the study attempts to shed more light on the assessment of KM 4.0 initiative aimed to develop knowledge and competences to capitalize digital transformation. Drawing on the results of a literature review about the evaluation of KM initiative in the era of Industry 4.0, the study proposes a tool to assess a training initiative. Then the research tests the assessment tool with a multiple case study approach. The multiple case study is based on the evaluation of KM initiatives, i.e. training courses, for the development of skills for business 4.0, implemented by 21 Italian SMEs with the aim to increase the skills necessary for their digital transformation. Summarizing, this paper contributes to further developing the literature on KM 4.0 by shedding more light on the assessment of KM initiatives. The study provides an assessment tool and focuses on the effects of KM initiative, i.e. training course, aimed to improve company's knowledge and competence for dealing with digital transformation.
Undertaking KM Initiatives for Enterprise 4.0: A Tool for Assessing their Effects
Lagrutta, R;Carlucci, D;Schiuma, G;Santarsiero, F;Lerro, A
2022-01-01
Abstract
The increasing socio-economic uncertainty and the new challenges and opportunities of digital revolution are forcing organizations to anticipate changes and boost more and more their innovation processes in order to maintain their competitive advantage. Managing knowledge and improving learning dynamics are essential to foster innovation and successfully embark on digital transformation journey. Knowledge Management (KM) may be viewed as a systematic, articulated and intentional process that is supported by the creation, transfer, storage, and dissemination of knowledge throughout and outside organization, to achieve organizational excellence, competitive advantage, and transformative process (Corso et al., 2003; Nonaka and Takeuchi, 2019). Within this scenario, organizations appear increasingly committed to adopting initiatives aimed at developing the organizational skills necessary to deal with the transformation processes required by the 4.0 industry. In such a prospect, the study attempts to shed more light on the assessment of KM 4.0 initiative aimed to develop knowledge and competences to capitalize digital transformation. Drawing on the results of a literature review about the evaluation of KM initiative in the era of Industry 4.0, the study proposes a tool to assess a training initiative. Then the research tests the assessment tool with a multiple case study approach. The multiple case study is based on the evaluation of KM initiatives, i.e. training courses, for the development of skills for business 4.0, implemented by 21 Italian SMEs with the aim to increase the skills necessary for their digital transformation. Summarizing, this paper contributes to further developing the literature on KM 4.0 by shedding more light on the assessment of KM initiatives. The study provides an assessment tool and focuses on the effects of KM initiative, i.e. training course, aimed to improve company's knowledge and competence for dealing with digital transformation.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
