Performance Information and Managerial Knowledge Needs

Performance management raises managerial information needs. This paper elaborates various knowledge processes that are used for gathering, analysing and communicating performance information. Thus, the paper explores the potential contribution of knowledgebased management disciplines on performance management. Although the literature on performance measurement provides guidance on building performance measurement systems, there remains many open questions relating to how the data is obtained, analyzed and utilized. To address these phenomena knowledge-based management literature focuses on knowledge assets as performance drivers and the role of knowledge management as a lever of performance. There are also approaches that aim to streamline knowledge flows in order to improve operational performance. However, between these strategic and operative approaches is a research gap concerning thIe question, how can knowledge-based management support performance management. To address this gap in practice, the paper studies managerial information needs in 9 case environments in Finland.