Semantic web fostering enterprise 2.0

The term Enterprise 2.0 applies to the use of Web 2.0 technologies as a support for business activities within the organizations. These technologies are exploited to foster inter-persons collaboration, information exchange and knowledge sharing, also outside the organization, to establish relationships based on conversational modalities rather than on traditional business communication. The vision of Enterprise 2.0 places a high value on the importance of social networks inside and outside the organization stimulating flexibility, adaptability and innovation between workers, managers, customers, suppliers and consultants. The integration between the Web 2.0 tools with traditional enterprise software, the aggregation of organization inner data with external data and the choice of adequate knowledge representations are critical aspects to be faced in order to further the growth of smart applications in the Enterprise 2.0 context. In this work we propose an approach, based on Semantic Web techniques, to relax the aforementioned critical issues. © 2010 IEEE.